At Designer Bed, we strive to ensure your complete satisfaction with our products. If, for any reason, you are not entirely happy with your purchase, we have a clear and transparent return policy to facilitate hassle-free returns.
1. Eligibility for Returns
To be eligible for a return, please ensure that:
- The return request is initiated within 7 days from the date of product delivery.
- The product is in its original condition, unused, and free from any damages or signs of wear.
- All original packaging, tags, and accessories are intact and included with the returned item.
2. Initiation of Return
To initiate a return, please follow these steps:
- Contact our Customer Support team at support@designerbed.pk within 7 days of receiving your order.
- Provide the order number, the product you wish to return, and the reason for the return.
- Our team will guide you through the return process and issue a return authorization.
3. Return Shipping
- The return shipping charges are the responsibility of the customer.
- Please ensure that the product is securely packed to prevent any damage during transit. We recommend using a reliable courier service with a tracking option for your return shipment.
4. Inspection and Refund Process
- Once we receive the returned product, our team will inspect it to ensure it meets our return policy criteria.
- If the product passes the inspection, we will process the refund within 5 business days.
- The refund will be issued to the original payment method used for the purchase.
5. Non-Returnable Items
Please note that the following items are not eligible for returns:
- Mattresses, bedding, or pillows for hygiene reasons.
- Custom-made or personalized products.
- Products that show signs of use or damage.
6. Damaged or Defective Products
In the rare event that you receive a damaged or defective product, please notify us immediately. We will arrange for a replacement or provide a full refund, including shipping charges.
7. Cancellation Policy
If you wish to cancel your order before it is shipped, please contact us as soon as possible. Once the product is dispatched, it will be treated as a return, and our standard return policy will apply.
8. Contact Us
If you have any questions or need further assistance regarding our return policy, please feel free to contact our Customer Support team at support@designerbed.pk.
Thank you for choosing Designer Bed. We aim to provide you with the best shopping experience possible!